Frequently Asked Questions

About Tidvaro

What is Tidvaro?

Tidvaro is an online bathroom essentials store operated by ZILEAN INTERNATIONAL TRADE LIMITED. We offer practical products for everyday bathing, personal care, and bathroom organization.

What products does Tidvaro offer?

Our selection includes bathroom essentials such as bath and body brushes, soap dishes, soap holders, and other practical bathroom accessories.

Orders

How do I place an order?

Choose the product you would like to purchase, select any available options, add it to your cart, and proceed through checkout. Please review your order details carefully before completing your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. Whether a change can be made depends on the current processing status of the order.

How can I check my order?

Order-related information may be provided through the email address associated with your purchase. If you have a question about your order, please contact us at [email protected] with your order number.

Shipping

How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been confirmed.

How long does delivery take?

Estimated delivery is generally 7–15 business days after shipment. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, and other transportation conditions.

How much does shipping cost?

A standard shipping fee of $12.99 applies to eligible orders. Orders totaling $39.99 or more qualify for free standard shipping.

Returns & Refunds

Can I return an item?

Yes. If you would like to request a return, please contact us within 30 days of receiving your order. Please contact our customer support team before sending anything back so that we can review your request and provide the appropriate instructions.

How do I request a refund?

Please email [email protected] with your order number and details about your request. We will review the relevant order information and, where a refund is approved, process it through the original payment method.

What if my order arrives with a problem?

If an item is damaged, different from what you ordered, or there is another issue with your order, please contact us as soon as possible. Photos or other relevant information may be requested to help us review the situation.

Products

Where can I find product information?

Product pages provide the available information for each item, including product descriptions, images, options, and other relevant details. We recommend reviewing the product page before placing an order.

Can product colors or appearance vary?

Slight differences in color or appearance may occur depending on the product itself, manufacturing conditions, and the device or screen used to view product images.

Customer Support

How can I contact Tidvaro?

You can reach our customer support team at [email protected].

Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

For order-related questions, including your order number in your message will help us review your request more efficiently.

Business Information

BRAND: Tidvaro
LEGAL COMPANY NAME: ZILEAN INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Wang Zhongyan
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 47109839
WEBSITE: tidvaro.com
BUSINESS ADDRESS: Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong