Return & Refund Policy

At Tidvaro, we want the return and refund process to be simple and easy to understand. If something about your order does not meet your expectations, our customer support team is available to help review the situation.

Returns

If you would like to return an item, please contact us within 30 days of receiving your order. When contacting us, please include your order number, the email address used for the purchase, and a brief explanation of the reason for your request.

Depending on the situation, we may also ask for photos or other information about the product. This allows us to better understand the issue and provide the appropriate return instructions.

Please contact us before sending any item back. Once your request has been reviewed, our team will explain the next steps where a return is applicable.

Product Issues

If an item arrives damaged, differs from the product ordered, or has another issue, please let us know as soon as possible.

Providing your order details and, when appropriate, photographs of the item can help us review the matter more efficiently. We will consider the information available and provide guidance based on the circumstances of the order.

Refunds

Once a return has been reviewed and accepted, the applicable refund will be processed through the original payment method used for the purchase.

After a refund has been issued, the time required for the funds to appear may vary depending on the payment provider or financial institution. Tidvaro does not control the processing time applied by these external providers.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will review the request according to the current status of the order. If the order has already been processed or shipped, it may no longer be possible to make changes or cancel it. In such cases, the return process described above may apply.

Return Conditions

Products should be kept in reasonable condition while a return request is being reviewed. Depending on the circumstances, the condition of the item, order information, and other relevant details may be considered when determining the appropriate resolution.

Returns sent without contacting us first may take longer to process, so we recommend getting in touch before arranging a return.

Questions About Your Order

If you have a question about a return, refund, cancellation, or an issue with an order, please contact us at [email protected].

Our customer support team is available Monday–Friday, 9:00 AM–6:00 PM (UTC+8), and will review your request and provide the relevant information.

Contact Information

BRAND: Tidvaro
LEGAL COMPANY NAME: ZILEAN INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Wang Zhongyan
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 47109839
WEBSITE: tidvaro.com
BUSINESS ADDRESS: Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong