Terms of Service

Welcome to Tidvaro. These Terms of Service explain the general conditions that apply when you visit tidvaro.com, browse our products, place an order, or otherwise use our website.

By using our website, you acknowledge that you have read and understood these Terms and agree to follow them.

1. About Tidvaro

Tidvaro is an online bathroom essentials brand operated by ZILEAN INTERNATIONAL TRADE LIMITED. Our website provides information about our products and allows customers to browse and purchase bathroom essentials and related accessories.

We aim to keep the information on our website clear, useful, and reasonably up to date. Product availability, descriptions, pricing, and other website information may change from time to time.

2. Using Our Website

You agree to use tidvaro.com only for lawful and reasonable purposes.

You should not use the website in a way that may interfere with its operation, compromise its security, attempt to gain unauthorized access, or negatively affect other customers' use of the website.

The content and functionality of the website may be changed, updated, suspended, or discontinued from time to time as part of normal business and website maintenance.

3. Product Information

We make reasonable efforts to present product information as accurately and clearly as possible.

Product images are provided to illustrate the general appearance of the items. Actual colors, textures, dimensions, or other visual details may vary slightly depending on the product, manufacturing process, device display, or other circumstances.

Customers are encouraged to review the available product information before completing a purchase and to contact us if additional information is needed.

4. Prices and Orders

Product prices are displayed on the website at the time of purchase and may be changed from time to time.

When you place an order, you are providing a request to purchase the selected products. An order may be subject to availability, payment confirmation, and other necessary processing requirements.

If an issue arises with an order, such as an unavailable product, incorrect information, or a payment-related problem, we may contact you to clarify the situation or provide appropriate options.

5. Payments

Payments are processed through the payment methods and payment service providers made available during checkout.

By completing a purchase, you agree to provide accurate and complete information necessary for payment and order processing.

Payment providers may apply their own terms, conditions, and privacy practices to transactions processed through their services.

6. Shipping and Delivery

After payment has been confirmed, orders are generally processed within 1–3 business days.

Estimated delivery is generally 7–15 business days after shipment. Actual delivery time may vary depending on the destination, carrier, customs procedures, weather, and other circumstances outside our direct control.

Shipping information and applicable charges are presented during the purchasing process or through the relevant shipping information on our website.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

If you have a question about an order, return, refund, or product issue, please contact [email protected] before taking further action so that our team can review the relevant order information and provide appropriate guidance.

8. Intellectual Property

Unless otherwise indicated, the content available on tidvaro.com, including text, graphics, photographs, logos, layouts, and other website materials, is intended for use in connection with Tidvaro and its website.

You may not reproduce, copy, distribute, modify, publish, or commercially use website content without appropriate authorization.

Third-party names, trademarks, or other intellectual property remain the property of their respective owners.

10. Website Availability and Information

We make reasonable efforts to keep our website available and its information useful and current. However, website access may occasionally be affected by maintenance, technical issues, service interruptions, or circumstances outside our control.

We do not guarantee that every part of the website will always be available, uninterrupted, or completely free from technical issues.

Information provided on the website is intended for general shopping and informational purposes. Customers should consider the product information available for each individual item when making purchasing decisions.

11. Changes to These Terms

These Terms of Service may be updated from time to time to reflect changes to our website, products, services, or business practices.

When changes are made, the revised version will be made available on this page. Continued use of the website after an update means that the revised Terms apply to subsequent use of the website.

12. Applicable Requirements

These Terms and your use of the website are subject to applicable laws and regulations. Any matters not specifically addressed in these Terms will be handled in accordance with the applicable requirements and the circumstances involved.

13. Contact Information

If you have questions about these Terms of Service or your use of the website, please contact us.

BRAND: Tidvaro
LEGAL COMPANY NAME: ZILEAN INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Wang Zhongyan
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 47109839
WEBSITE: tidvaro.com
BUSINESS ADDRESS: Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong