Privacy Policy

Tidvaro is operated by ZILEAN INTERNATIONAL TRADE LIMITED. We respect your privacy and aim to handle personal information in a clear and responsible manner when you visit tidvaro.com, browse our products, place an order, or contact us.

This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you.

Information We Collect

When you use our website or place an order, we may collect information that you provide directly to us, such as your name, email address, billing and shipping information, telephone number, order details, and other information needed to process your purchase or respond to your inquiries.

We may also receive information automatically when you browse the website. This can include information such as your device type, browser type, general location information, pages visited, referring pages, and interactions with the website.

We only seek to collect information that is reasonably relevant to operating the website, processing orders, providing customer support, and improving the shopping experience.

How We Use Information

The information we collect may be used to:

• Process and fulfill orders
• Provide order and shipping updates
• Respond to customer inquiries
• Provide customer support
• Maintain and improve our website
• Understand how visitors use our website
• Improve products, content, and the overall shopping experience
• Help maintain website security and prevent misuse
• Send marketing communications where permitted and where you have chosen to receive them
• Meet applicable business, accounting, and administrative requirements

We do not use personal information for purposes unrelated to the operation of our business unless otherwise permitted or required.

Shopify

Our online store is operated using Shopify. Information necessary to provide our online shopping services may be processed through Shopify and its related services.

Shopify may process information associated with website visits, customer accounts, orders, payments, and other activities necessary to operate the store.

Information processed through Shopify is handled according to the applicable privacy practices and terms of the services involved.

Payment Information

When you make a purchase, payment information is processed by the applicable payment provider.

Tidvaro does not need to retain complete payment card information in order to process your order. Depending on the payment method selected, relevant transaction information may be shared with the payment service provider so that the payment can be authorized and completed.

Payment providers may process information according to their own privacy policies and applicable requirements.

Shipping and Order Fulfillment

To fulfill an order, we may use personal information such as your name, shipping address, email address, telephone number, order details, and related information.

This information may be provided to relevant shipping and fulfillment service providers when necessary to prepare and deliver your order and provide related order updates.

Analytics

We may use analytics tools to understand how visitors interact with tidvaro.com.

Analytics information may include pages viewed, general browsing activity, device information, traffic sources, and other website usage information. This helps us understand website performance and improve the structure, content, and shopping experience.

Where analytics services are used, the relevant service providers may process information according to their own policies.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send information about Tidvaro, products, collections, website updates, or other relevant communications.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant message or by contacting us directly.

Transactional communications, such as information relating to an order or customer service request, may still be sent when necessary.

Cookies and Similar Technologies

Tidvaro may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

• Remembering website preferences
• Maintaining shopping cart functionality
• Supporting checkout and account functions
• Understanding website traffic and usage
• Improving website performance
• Supporting relevant marketing activities where applicable

You can manage certain cookie preferences through your browser settings. Disabling some cookies may affect the functionality of certain parts of the website.

AppLovin and Other Services

Where advertising or analytics services such as AppLovin are used on our website, relevant information may be processed by those services for purposes such as advertising measurement, campaign performance, audience analysis, or related activities.

The specific information processed depends on the services and technologies active on the website at the relevant time.

Information Sharing

We may share relevant information with service providers that assist us in operating our business, including providers involved in:

• Website hosting and ecommerce services
• Payment processing
• Order fulfillment and shipping
• Customer support
• Analytics
• Marketing and advertising
• Website security and technical services

These service providers receive information only as reasonably necessary for the services they provide.

We may also disclose information where required to comply with applicable legal obligations, protect our rights, address security concerns, or respond to lawful requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, and meeting applicable requirements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet.

Your Privacy Choices

Depending on your circumstances and applicable requirements, you may have rights concerning your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also be able to object to or restrict certain uses of your information or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the information below. We may need to verify the request before taking action.

Third-Party Websites

Our website may contain links or integrations to services operated by third parties.

When you access a third-party website or service, that service may collect and process information according to its own privacy practices. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Children's Privacy

Tidvaro's website is intended for general customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted. If you believe that a child has provided personal information to us, please contact us so that the matter can be reviewed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

When changes are made, the updated version will be made available on this page.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us at [email protected].

BRAND: Tidvaro
LEGAL COMPANY NAME: ZILEAN INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Wang Zhongyan
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 47109839
WEBSITE: tidvaro.com
BUSINESS ADDRESS: Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong