Shipping Policy

At Tidvaro, we aim to keep the shipping process straightforward and provide clear information from the time an order is placed until it reaches you.

Order Processing

Once your payment has been successfully confirmed, we will begin preparing your order.

Orders are generally processed within 1–3 business days. During this time, your order is reviewed, prepared, and arranged for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Time

After an order has been shipped, the estimated delivery time is generally 7–15 business days.

Delivery times are estimates rather than guaranteed timeframes. The actual arrival of an order may vary depending on the destination, shipping carrier, customs processing, weather conditions, and other circumstances that may affect transportation.

Shipping Fee

A standard shipping fee of $12.99 applies to eligible orders.

Orders totaling $39.99 or more qualify for free standard shipping.

The applicable shipping information will be shown during the purchasing process where relevant.

Order Tracking

Once your order has been shipped, available tracking information may be provided so that you can follow the progress of your delivery.

Tracking updates may take some time to appear after the package has entered the carrier's system. The frequency and availability of tracking updates may also vary depending on the shipping service and destination.

Delivery Delays

Although we work to process orders within the stated timeframe, delivery may occasionally take longer than expected.

Delays can occur because of carrier schedules, customs procedures, severe weather, public holidays, transportation conditions, or other circumstances outside our direct control.

If your order appears to be taking longer than the estimated delivery period, please contact us and provide your order details so that we can review the available information.

Incorrect Shipping Information

Please make sure that your shipping information is accurate and complete when placing an order.

If you notice an error after placing an order, contact us as soon as possible at [email protected]. We will review whether the information can still be updated based on the current processing status of the order.

Once an order has been processed or shipped, changes may no longer be possible.

Questions About Shipping

If you have questions about an order or its delivery, our customer support team can assist you.

BRAND: Tidvaro
LEGAL COMPANY NAME: ZILEAN INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Wang Zhongyan
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 47109839
WEBSITE: tidvaro.com
BUSINESS ADDRESS: Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong