Legal Notice

Tidvaro is operated by ZILEAN INTERNATIONAL TRADE LIMITED. The following information is provided to make the business and purchasing information associated with tidvaro.com clear and accessible.

Seller Information

BRAND: Tidvaro
LEGAL COMPANY NAME: ZILEAN INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Wang Zhongyan
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 47109839
WEBSITE: tidvaro.com
BUSINESS ADDRESS: Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong

Products and Prices

Tidvaro provides bathroom essentials and related accessories through its online store.

Product descriptions, images, available options, and prices are displayed on the relevant product pages. We make reasonable efforts to keep this information clear and current, although product availability and other details may change from time to time.

The price applicable to an order is the price displayed during the purchasing process, together with any applicable shipping charges shown at checkout.

Payment

Orders can be completed using the payment methods made available during checkout.

Payment transactions are processed through the applicable payment service providers. Additional terms or processing requirements may apply according to the selected payment method.

Shipping

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery is generally 7–15 business days after shipment. Delivery times may vary depending on the destination, carrier, customs procedures, weather, and other circumstances affecting transportation.

A standard shipping fee of $12.99 applies to eligible orders, while orders totaling $39.99 or more qualify for free standard shipping.

Further details are available in our Shipping Policy.

Returns and Refunds

Customers may contact Tidvaro regarding a return or refund within 30 days of receiving an order.

Please contact [email protected] before sending an item back. Return and refund requests are reviewed according to the circumstances of the order and the condition of the relevant product.

Further information is available in our Return & Refund Policy.

Customer Support

For questions about products, orders, payments, shipping, returns, refunds, or other matters related to tidvaro.com, please contact us at [email protected].

We aim to provide clear information and practical assistance and will review each inquiry based on the information available.

General Information

The information presented on tidvaro.com is provided for general shopping and informational purposes. We may update website content, product information, prices, availability, or services from time to time as part of normal business operations.

These terms and the use of our website are subject to applicable requirements. Any matters not specifically addressed here will be handled based on the circumstances involved and the applicable requirements.